To assure that your production goes flawlessly, we enlist your help.

Please allow sufficient time to establish a rental account with Citation by completing our Account Application and Rental Agreement - Terms and Conditions this should take only a few minutes to complete. Usually time is of the essence, a return, via fax, will expedite this necessary process. If you are requesting an open credit account, please provide our business manager with the trade and credit references we require. We respectfully request all new accounts being established, as advance deposit / balance upon completion terms until a working relationship is established. For your convenience, we also accept major credit cards.

Please note our insurance requirements and request that your agent forward a duly endorsed insurance certificate covering all areas as stated in our rental contract. An acceptable certificate of insurance must be on file prior to the release of any equipment. At your request, we may choose to provide limited, equipment only, $1000.00 deductible, major loss / damage coverage for a fee based upon rack rate and duration of rental. Please consult with a rental manager as to the fees and limited terms of this convenience.

Early contact with a rental manager will assist you in budgeting your equipment requirements and help in making your specific needs known so that we may put a hold on key items for your shoot. Our rental management computer software assures you of prompt, accurate and complete quotes for your review and approval. Our rental managers will consider all equipment on hold with first right of refusal. If there is a possible conflict arising with another production for a specific item, we will make every effort to contact you so that you may confirm or release that items rental for the specific date. If you cannot confirm your hold within a reasonable time, we will make the item available to the pending project. Rest assured that we will make every effort to minimize this possibility and with our depth of inventory it rarely becomes a factor. If however we cannot provide an item from our inventory, we will make every effort to secure your request from other sources. Rental charges for these items may be at rates other than those published by Citation or charged at full day rates.

As your shoot approaches, please consider the time we must have to properly maintain, prepare and load your package. Early location scouts and timely final approval of the package and budget will help avoid any late load or early opening fees.

Generally equipment is available for pick up after 9:00am the first day of your shoot and must be returned to our facility by 10:00am the day following your production. Please help us maintain equipment availability by meeting these times, we appreciate your consideration. Late returns may incur additional rental charges.

Out of town rentals will be a minimum of a two day rental charge. Rental starts the day of shipment and continues until all items are physically returned to our facility. All common carrier shipments will go collect and must be returned pre paid. Any return collect fees will be marked up 25% and billed to you. Citation Support, Inc., will not be held responsible for any common carriers performance, please allow adequate time for normal shipment. Assure that your insurance provides coverage of equipment while in transportation with a common carrier.

If your production takes you out of the United States, please request written authorization from an officer of Citation Support, Inc. If we permit foreign use of our equipment, you are singularly responsible for registration with U.S. and foreign customs agencies. No rental adjustment will be made for improper documentation, impoundment or delays by customs for any reason. We have assisted many foreign productions and will be happy to share our experiences with you.

Upon return of equipment we will inventory and inspect all items and report any loss or damage to you as soon as possible. We will invoice appropriate charges for any lost or damaged items and any rental charges for items returned late. Upon completion of your project, we will rapidly and accurately generate an invoice detailing all services, rentals and sales items consumed so that a budget actualization may be performed by your production personnel.

Citation Support, Inc., will be glad to provide instructions regarding the use of our equipment upon your request. However, we cannot be held responsible for the accuracy or completeness of these instructions. It is your sole responsibility that all electrical equipment be operated in compliance with the current National Electric Code and any local codes that are applicable. While we will be happy to assist you in crewing your production, we reserve the right of prior approval or designation of certified drivers or operators of our equipment. Citation Support, Inc., will not be held accountable for the performance of any recommended crew member. No warranty of performance is made for the equipment other than it being in working condition when it leaves our facility. Our equipment is offered for inspection and testing prior to your production. Citation Support, Inc., is not responsible for any loss resulting from the use or misuse of its equipment or supplies. Please check your order thoroughly before signing any rental contract. The quantities and condition of the equipment and supplies must be noted on this rental contract as it is the binding document governing your production. Burned out lamps must be returned for credit. Broken or nonreturned lamps will be charged for at list prices.

Following is a copy of our latest rental contract, it defines our agreement with regard to the previous paragraphs and will govern all present and future business relations between Citation Support, Inc., and you until a modification of the text has been made. For your convenience, we are enclosing a sample Certificate of Insurance and letter detailing our minimum insurance requirements.

Finally, Citation has grown since 1980 in its production support of national, regional and local commercials, music videos, feature films, network television specials and corporate productions and events totaling over 10,000 projects both large and small. If we can learn from you, our business benefits. If we can suggest something to make your job easier, we all benefit.

Please let us know how we can help.